Refund Policy

We have a return policy of 30 days, which means that you have 30 days after receiving your item to request a return, pursuant to art. 52 et seq. of Legislative Decree 206/2005.

To be eligible for a return, your item must be in the same condition in which you received it, never used, with tags and in its original packaging. You will also need proof of purchase.

To initiate a return, you can contact us at info@spianatoiacciaio.it. If your return is accepted, you will need to purchase a shipping label, we will provide you with instructions on how to purchase it and where to send the package. Items returned without first requesting a return will not be accepted.

You can always contact us for any return questions at info@spianatoiacciaio.it.

Damage and problems
Please check your order upon receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item, so that we can evaluate the problem and resolve it.


Exceptions / non-returnable items
Some types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items); and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

The costs associated with the return (shipping) are not reimbursed to the consumer in case of withdrawal. We will notify you once your return has been received and inspected and let you know whether or not your refund has been approved. If approved, you will automatically be refunded back to your original payment method. Please note that your bank or credit card company may take time to process and send your refund as well.